What is AI and how is it relevant to customer communication? Artificial intelligence (AI) refers to the ability of machines to mimic human intelligence, including learning, reasoning, problem-solving, and understanding language. In the context of customer communication, AI plays a pivotal role in how businesses transform and streamline interactions with their audience. By automating repetitive […]
In today’s digital-first world, delivering fast, reliable, and personalized customer support is no longer optional—it’s essential. Chat automation platforms have become critical tools for businesses looking to enhance customer experience, improve response times, and streamline operations through intelligent, automated systems. But with a growing number of options available, how do you choose the right automation […]
